Privacy Policy

Last updated: August 7, 2026

Winning Vocal is a registered DBA of World Services and Sales LLC ("Company," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and protect information when you visit winningvocal.com (the "Site"), interact with our AI voice receptionist and messaging services (the "Services"), or otherwise communicate with us.

By using the Site or the Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect:

• Contact information you provide directly, such as your name, phone number, email address, and business details, when you fill out a form on the Site, request a demo, or speak with one of our AI voice agents.
• Call content, including audio recordings and transcriptions, when you interact with a phone call handled by our Services (see Section 3, "Call Recording and Transcription," below).
• Mobile opt-in information, when you provide your phone number to receive text messages from us or from a business using our Services (see Section 4, "SMS and Text Messaging," below).
• Technical information, such as IP address, browser type, and general usage data, collected automatically when you visit the Site.

2. How We Use Information

We use the information we collect to:

• Operate, provide, and improve the Services, including answering calls, scheduling appointments, and summarizing calls on behalf of the businesses that use our Services.
• Respond to inquiries, provide customer support, and follow up on requests for a demo or quote.
• Send confirmations, appointment reminders, verification codes, and other operational communications by SMS or email.
• Monitor, train, and improve the accuracy and reliability of our AI systems.
• Comply with legal obligations and enforce our agreements.

3. Call Recording and Transcription

Our Services function as an AI voice receptionist: calls handled by our Services may be recorded and transcribed so that the AI agent can respond appropriately, so that the business you are calling can review the interaction, and so that we can improve the accuracy of our Services. Where required, callers are notified that a call may be recorded or monitored; continuing the call after such notice constitutes your consent to the recording and transcription described in this section. Call recordings and transcripts are treated as confidential and are used only for the purposes described in this Privacy Policy.

4. SMS and Text Messaging

If you provide your mobile phone number to us or to a business using our Services, you may receive text messages related to your inquiry or interaction, such as appointment confirmations, follow-ups, or verification codes.

• Mobile opt-in information and phone numbers are not shared with or sold to third parties or affiliates for marketing or promotional purposes at any time.
• Message frequency varies.
• Message and data rates may apply.
• You can opt out of receiving text messages at any time by replying STOP to any message you receive.
• For help, reply HELP to any message, or contact us using the information in Section 11, "Contact Us."

5. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate the Services (for example, telephony, messaging, and cloud infrastructure providers), under obligations to protect your information.
• The business you contacted, or that is using our Services, so they can respond to your inquiry.
• Legal or regulatory authorities, where required by law or to protect our rights, users, or the public.

We do not share or sell mobile opt-in information or phone numbers with third parties or affiliates for marketing or promotional purposes, as stated in Section 4 above.

6. Data Retention

We retain personal information, call recordings, and transcripts for as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and the purpose for which it was collected. When information is no longer needed, we take reasonable steps to delete or de-identify it.

7. Your Rights and How to Request Deletion

You may request access to, correction of, or deletion of your personal information by contacting us using the information in Section 11, "Contact Us." We will respond to verifiable requests in accordance with applicable law. To stop receiving text messages, reply STOP as described in Section 4.

8. Cookies and Similar Technologies

The Site may use cookies or similar technologies to understand how visitors use the Site and to improve its performance. You can control cookies through your browser settings.

9. Children's Privacy

Our Services are intended for businesses and their customers and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be reflected on this page.

11. Contact Us

Winning Vocal, a registered DBA of World Services and Sales LLC
5360 W Agate Avenue, Las Vegas, NV 89139, US
Email: support@winningvocal.com
Phone: (877) 395-6676